Contact information

Contact Us

Dudya is operated by Guangzhou Xinbin Information Technology Co., Ltd.

Whether you need help with an order, have a question about a product, or want to share feedback, our customer care team is here to help.

Returns Address:

Room C02, 3rd Floor, No. 6 Wuxi Road, Zhongluotan Town, Baiyun District, Guangzhou, Guangdong, China

Email: support@dudya.com

Customer Service Phone: +86 186 5638 7035

Please contact our customer care team before sending any returns to this address and follow our Return & Refund Policy. Returns sent without prior confirmation may not be accepted.

Track Your Order

You can check your shipment’s status using your tracking number:

Track Your Order with 17TRACK

Please allow a few days for tracking information to update after your order has shipped. For processing and estimated delivery times, review our Shipping Policy.

Looking for a Quick Answer?

Visit our Help Center for answers to common questions about ordering, shipping, returns, and product care.

Contact Dudya Customer Care

Email us at support@dudya.com.

For questions about an existing order, please include your order number and the email address used at checkout so we can assist you efficiently.

Customer Care Hours

Monday–Friday
9:00 AM–5:00 PM Eastern Standard Time (EST, UTC−5)

We typically respond within one business day. Messages received on weekends or holidays will be answered on the next business day.

A Note About Response Times

Please avoid sending multiple emails about the same request. If you have not received our reply, check your spam or junk folder before contacting us again.

Thank you for choosing Dudya.