Refund policy
Last updated: September 5, 2026
We want you to feel confident when shopping with Dudya. If something isn’t right with your order, this policy explains how returns, refunds, exchanges, and cancellations are handled.
30-Day Return Window
You may request a return within 30 days after your order is delivered.
Before returning any item, contact us at support@dudya.com to request authorization and receive the applicable return instructions. Items returned without prior authorization may not be accepted.
Return Eligibility
To qualify for a return, the item must generally be:
- Unused, unwashed, and undamaged
- In its original packaging
- Returned with all included accessories, manuals, and components
- Accompanied by proof of purchase
We may ask for photographs or other information reasonably necessary to review your request.
Non-Returnable Items
For hygiene, safety, or legal reasons, we generally cannot accept returns of:
- Personalized or custom-made products
- Gift cards
- Products clearly marked as final sale or non-returnable before purchase
- Opened or used hygiene-sensitive or food-contact products that cannot safely be resold
This section does not limit any rights that cannot be excluded under applicable consumer law.
Damaged, Defective, Missing, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged or defective, or if an item is missing or incorrect, contact us promptly at support@dudya.com. Include your order number, a description of the issue, and clear photographs or video of the item and packaging where reasonably available.
We will review the information and provide an appropriate solution based on the circumstances and applicable law.
How to Start a Return
- Email support@dudya.com with your order number, the item you wish to return, and the reason for the request.
- Wait for our return authorization and return instructions.
- Pack the approved item securely and send it using a trackable shipping method.
Do not send a return to our business contact address unless our customer care team specifically confirms that address in your return instructions.
Return Shipping Costs
Unless the product is damaged, defective, incorrect, or applicable law requires otherwise, return shipping costs are the customer’s responsibility.
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires reimbursement.
Refunds
After we receive and inspect an authorized return, we will notify you whether the refund has been approved.
Approved refunds will be submitted to the original payment method within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@dudya.com.
Exchanges
If you would like a different item, please request a return for the original item and place a new order after the return is approved, unless our customer care team provides different instructions.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We’ll do our best to assist you, but we cannot guarantee changes or cancellations after order processing has begun. If the order has already shipped, the standard return process will apply.
Statutory Rights
Nothing in this policy limits any consumer rights that cannot be waived or excluded under applicable law.
Contact Us
For return or refund questions, contact:
Guangzhou Xinbin Information Technology Co., Ltd.
Email: support@dudya.com
Customer Service: +86 186 5638 7027
Business Contact Address:
Room C02, 3rd Floor, No. 6 Wuxi Road, Zhongluotan, Baiyun District, Guangzhou, Guangdong, China
Please note: This is our business contact address and should not be used as a return address unless our customer care team confirms it in writing.