Shipping policy
Last updated: September 5, 2026
The total estimated delivery time includes both order processing time and shipping time.
1. Processing Time
Processing includes order verification, product preparation, and packaging. Orders are typically prepared for dispatch within 72 hours after payment is successfully received.
Processing may take longer during weekends, holidays, peak periods, or when additional order verification is required.
2. Estimated Shipping Time
- United States and Canada: approximately 2–4 weeks after dispatch.
- Australia and New Zealand: approximately 2–4 weeks after dispatch.
- United Kingdom and European destinations: approximately 2–4 weeks after dispatch.
- Other supported destinations: approximately 2–5 weeks after dispatch.
These timeframes are estimates and are not guaranteed. Customs inspections, local carrier conditions, severe weather, holidays, remote destinations, or other circumstances outside our reasonable control may cause delays.
3. Shipping Costs
Available shipping methods and applicable charges are displayed at checkout before you complete your order.
Customs duties, import taxes, or local fees that are not collected at checkout may be the customer’s responsibility, unless applicable law provides otherwise.
4. Tracking Your Order
Once your order has shipped, we will send you a confirmation email containing the available tracking information.
Tracking information may take several business days to update after dispatch. You may track your shipment through the carrier’s website or 17TRACK.
5. Shipping Address
Please provide a complete and accurate shipping address when placing your order.
If you need to request an address correction, contact us at support@dudya.com within 24 hours of placing your order. We’ll do our best to assist you, but we cannot guarantee that changes can be made after an order has entered processing or has shipped.
Additional delivery costs resulting from an incorrect or incomplete address may be the customer’s responsibility.
6. Split Shipments
Items from the same order may occasionally be shipped separately. If this happens, you may receive more than one tracking number, and the packages may arrive on different dates.
7. Delayed, Lost, or Delivered Packages
If your tracking information has not updated for an extended period or your package appears to be lost, please contact us with your order number.
If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, the delivery location, and the local carrier before contacting us for further assistance.
8. Contact Us
For shipping-related questions, email support@dudya.com and include your order number whenever applicable.
Guangzhou Xinbin Information Technology Co., Ltd.
Room C02, 3rd Floor, No. 6 Wuxi Road, Zhongluotan, Baiyun District, Guangzhou, Guangdong, China
Customer Service: +86 186 5638 7027