Privacy policy

Last updated: September 5, 2026

Dudya operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Dudya is operated by Guangzhou Xinbin Information Technology Co., Ltd. and is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:

  • Contact information: Your name, billing address, shipping address, email address, and telephone number.
  • Payment and transaction information: Payment method, payment confirmation, transaction details, and other information needed to process your purchase.
  • Account information: Your username, password, preferences, settings, and saved information.
  • Order information: Products you view, add to your cart, purchase, return, exchange, or cancel, along with your order history.
  • Communications: Information you provide when contacting our customer support team or otherwise communicating with us.
  • Device information: Information about your device, browser, network connection, IP address, and similar identifiers.
  • Usage information: Information about how and when you access, browse, and interact with the Services.
  • Marketing and advertising information: Your interactions with advertisements, campaigns, promotional messages, and related website activity.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, use the Services, contact us, or otherwise provide information to us.
  • Automatically from your device when you visit or use the Services, including through cookies and similar technologies.
  • From Shopify and service providers that help us operate our store, process payments, fulfill orders, provide analytics, prevent fraud, or deliver customer support.
  • From advertising, marketing, and other business partners, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Providing and improving the Services: To process payments, fulfill orders, arrange shipping, manage returns and refunds, maintain customer accounts, remember preferences, provide customer support, and improve the shopping experience.
  • Marketing and advertising: To send promotional communications, measure advertising performance, understand campaign results, and show relevant advertisements where permitted by applicable law and your consent choices.
  • Security and fraud prevention: To authenticate accounts, protect transactions, detect and prevent fraudulent or unlawful activity, and maintain the security of our store and Services.
  • Communicating with you: To respond to questions, provide order updates, deliver customer support, and maintain our business relationship with you.
  • Legal and regulatory purposes: To comply with applicable law, respond to valid legal requests, enforce our policies, resolve disputes, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy, including:

  • To Shopify and service providers that assist with website hosting, payment processing, order fulfillment, shipping, data analytics, customer support, cloud storage, security, and fraud prevention.
  • To advertising and marketing partners that help us measure campaigns, understand conversions, and provide advertising services.
  • When you direct us, request that we disclose information, or otherwise consent to the disclosure.
  • To our affiliates or companies within our corporate group, where applicable.
  • In connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets.
  • To comply with applicable legal obligations, respond to lawful requests, enforce our terms and policies, or protect our Services, customers, business, and legal rights.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to operate and improve its platform and services.

Information submitted through our store may be transmitted to Shopify and service providers located in countries other than the country where you reside. Shopify may also process information about your interactions with our store and other Shopify merchants when providing its consumer and enhanced services.

For more information about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand website usage, prevent fraud, measure advertising, and improve the Services.

Essential technologies may be required for functions such as keeping products in your cart, processing checkout, maintaining security, and remembering privacy preferences.

Where required by applicable law, non-essential analytics and advertising technologies are used according to your consent choices. You can accept, decline, or manage these technologies through the cookie preference controls available on our website.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a third-party service, you should review that service’s privacy policy, security practices, and terms.

We are not responsible for the privacy, security, accuracy, or content of websites and services that we do not own or control. Including a third-party link does not necessarily mean that we endorse the third party or its practices.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the information below so that we can review and, where appropriate, delete the information.

We do not have actual knowledge that we sell or share, as those terms may be defined under applicable privacy laws, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, complete transactions, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live and subject to applicable legal exceptions, you may have some or all of the following rights:

  • Right to access or know: You may request access to personal information we maintain about you.
  • Right to deletion: You may request that we delete certain personal information.
  • Right to correction: You may request that we correct inaccurate personal information.
  • Right to portability: You may request a copy of certain personal information in a portable format.
  • Right to object or restrict processing: You may object to or request restrictions on certain processing activities.
  • Right to opt out: Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

You may exercise applicable rights by contacting us using the details provided below. We may need to verify your identity before completing a request, as permitted or required by law.

You may also designate an authorized agent to submit a request where permitted by applicable law. We may request proof that the agent is authorized to act on your behalf.

We will not unlawfully discriminate against you for exercising your privacy rights.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages. After unsubscribing, we may continue to send non-promotional communications relating to your account, orders, transactions, or customer support requests.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to appeal our response or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country where you reside.

Where required by applicable law, we use recognized safeguards or transfer mechanisms for international transfers, such as contractual protections or other legally approved mechanisms.

Advertising and AppLovin

We may work with AppLovin for advertising, attribution, campaign measurement, fraud prevention, and related services.

Subject to applicable consent requirements, AppLovin may collect or receive information such as device identifiers, IP address, browser and device information, advertising interaction data, and related usage information.

Where required by law, AppLovin and other non-essential advertising or analytics technologies will be used according to your consent choices. You may manage or withdraw your consent through the cookie preference controls available on our website.

For more information about AppLovin’s collection and use of information, please review the AppLovin Privacy Policy.

Analytics and Advertising Partners

We use third-party analytics and advertising services to understand how visitors use our website, improve store performance, measure advertising effectiveness, and support our marketing activities.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website through information such as page views, clicks, scrolling activity, device information, browser information, and session-related insights.

Where consent is required, Clarity cookies and cross-session tracking are enabled according to your consent choices. If consent is not granted, Clarity may operate in a limited no-consent mode without setting Clarity cookies.

For more information, please review the Microsoft Privacy Statement.

Meta and Facebook

We may use the Meta Pixel and related Meta business tools to measure advertising performance, understand conversions, and improve our marketing campaigns.

Depending on your interaction with our website and your consent choices, Meta may receive information such as browser and device information, website activity, product views, checkout activity, and purchase events.

For more information about how Meta processes personal information, please review the Meta Privacy Policy.

You can manage non-essential analytics and advertising technologies through the cookie consent options available on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we update it, we will publish the revised version on this website, update the “Last updated” date, and provide any notice required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Guangzhou Xinbin Information Technology Co., Ltd.
Room C02, 3rd Floor, No. 6 Wuxi Road,
Zhongluotan, Baiyun District, Guangzhou,
Guangdong, China

Email: support@dudya.com
Customer Service: +86 186 5638 7027

For the purposes of applicable data protection laws, Guangzhou Xinbin Information Technology Co., Ltd. is the data controller responsible for your personal information.